Organization: Oxfam Role: Retail Assistant / Shop Team Member Location: High Street Shops Nationwide (UK & Global Network) Contract Type: Volunteer (Part-Time / Flexible) Commitment: Flexible (e.g., 4 hours per week) Perks: Full Training, Travel/Lunch Expenses Covered, NVQ Opportunities
In 2026, the future of fashion is circular. As the world turns away from “fast fashion” and embraces sustainability, charity shops are becoming the new high street boutiques.
Oxfam is looking for enthusiastic Retail Assistants and Shop Representatives to join our team. This is not just about sorting clothes; it is about saving the planet and fighting global poverty. Whether you are a student looking for work experience, a retiree wanting to give back, or a job seeker needing a reference for your CV, this role offers a supportive environment to learn the retail trade.
Join the movement that turns pre-loved items into life-saving water, food, and shelter.
Also check Technique Inc Hiring: Purchasing Agent / Buyer (Competitive Salary & Benefits)
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Role Overview
As an Oxfam Retail Assistant, you are the face of the charity on the high street. You will work within a diverse team to ensure the shop is inviting, profitable, and efficient.
In 2026, Oxfam shops are becoming hybrid digital hubs. You may find yourself serving customers at the till in the morning and photographing vintage denim for the Oxfam Online Shop in the afternoon.
Oxfam Retail Assistant / Shop Representative (Customer Service Role) 2026
Key Responsibilities
No two days are the same in an Oxfam shop. Your duties may include:
- Customer Service: Greeting customers, answering queries, and operating the till (POS system) with a friendly attitude.
- Visual Merchandising: Creating eye-catching window displays and keeping the shop floor tidy and stocked.
- Donation Sorting: Reviewing incoming donations to identify high-value items (clothing, books, homeware) and recycling unsalable goods.
- Pricing & Tagging: researching brands to price items accurately for maximum fundraising.
- E-Commerce Support: Listing rare or unique items on Oxfam’s online store (taking photos, writing descriptions).
- Gift Aid: Encouraging donors to sign up for Gift Aid to increase the value of their donation by 25%.
Qualifications & Skills
No prior retail experience is required. We hire for attitude and train for skills.
- Personality: Friendly, reliable, and willing to work as part of a team.
- Interest: A passion for fashion, books, music, or sustainability is a huge bonus!
- Basic Numeracy: Comfortable handling cash and using a simple till system.
- Adaptability: Willingness to learn new skills, from steaming clothes to spotting antiques.
Why Join Oxfam? (The Benefits)
While this is a voluntary role, the “payment” comes in the form of career development and community.
1. Boost Your Employability Oxfam is a globally recognized brand. Having “Oxfam Retail Assistant” on your CV proves you have customer service skills, trustworthiness, and a work ethic. Many volunteers use this experience to secure paid jobs in retail or the charity sector.
2. Paid Expenses You should not be out of pocket for helping us. Oxfam typically reimburses reasonable travel and lunch expenses for volunteers working a standard shift (check with your local manager).
3. Training & Qualifications Gain practical skills in:
- Customer Service
- Health & Safety
- Retail Operations
- Note: Some locations offer NVQ qualifications in Retail Skills.
4. A Pathway to Paid Management Many of our paid Shop Managers and Area Managers started as volunteers. This is the best way to get your foot in the door of the NGO sector.
How to Apply
Option 1: The “Walk-In” (Recommended) Visit your local Oxfam shop. Ask to speak to the Shop Manager. Tell them you are interested in joining the team. This shows confidence and often leads to an immediate trial shift.
Option 2: Apply Online
- Visit: Go to the Oxfam Volunteering Page.
- Search: Enter your postcode to find shops near you.
- Submit: Fill out a quick application form.’
Frequently Asked Questions
Q: Can I get a reference? A: Yes. After a qualifying period (usually 3 months), Shop Managers are happy to provide professional references for your future job applications.
Q: Do I have to work weekends? A: No. Shifts are flexible. You can volunteer on weekdays or weekends depending on your schedule.
Q: Is there a paid version of this job? A: Yes. Look for “Shop Manager” or “Deputy Shop Manager” vacancies on the Oxfam Careers portal if you have prior retail management experience.
Suggested Focus Keywords
Oxfam Volunteer Jobs 2026, Charity Shop Assistant, Retail Work Experience, Sustainable Fashion Jobs, Entry Level Customer Service, NGO Volunteering, Shop Representative
