Customer Success & Support Specialist
🏢 Company: VirtuHire
📍 Location: South Africa
🌍 Remote: Yes
💼 Type: Not specified
💰 Salary: Not specified
📋 Overview
Join VirtuHire as a Customer Success Specialist to build strong client relationships, resolve complex issues, and contribute to product improvement through insightful customer feedback.
📝 Job Description
Role Overview
Are you passionate about helping customers succeed? VirtuHire is seeking a dedicated Customer Success Specialist to serve as our primary point of contact, ensuring users get the most value from our platform. You’ll troubleshoot challenges, maintain a comprehensive knowledge base, and champion customer success through empathetic communication.
Responsibilities
- Respond to customer inquiries with clarity, empathy, and a strong focus on problem resolution
- Efficiently troubleshoot technical issues and escalate complex cases to appropriate internal teams
- Develop, maintain, and continuously expand a comprehensive knowledge base including FAQs, guides, and best practices
- Actively gather and synthesize customer feedback to provide valuable insights to product and development teams
- Build and maintain positive, lasting relationships with clients to ensure satisfaction and loyalty
About VirtuHire
VirtuHire connects businesses with South Africa’s top remote talent, offering full-service employment solutions. We handle recruitment, onboarding, payroll, and administration, empowering businesses to scale efficiently while tapping into specialized skills and reducing operational costs.
✅ Qualifications
🎁 Benefits
- Proactive support team
- Flexible remote work environment
- Collaborative team environment
- Regular feedback sessions
- Opportunity to shape product development
Direct application link to company career page
🔖 Tags: None
📱 Follow us: Telegram | LinkedIn
Source: Curated from public job boards. Verify details on the employer site before applying.
By
