Client Success & Renewal Advocate – Healthcare Digital Marketing
🏢 Company: Ekwa Marketing Inc.
📍 Location: Canada
🌍 Remote: Yes
💼 Type: Remote
💰 Salary: Not specified
📋 Overview
Seeking a passionate Client Success Manager focused on healthcare digital marketing to drive client retention, identify growth opportunities, and build strong relationships with medical professionals.
📝 Job Description
Company Overview
Ekwa Marketing is a Canada-based company specializing in digital marketing solutions for healthcare professionals. We empower doctors, dentists, plastic surgeons, and dermatologists with expertise in internet marketing, social media, and local SEO, helping them outperform competitors.
Role Impact
Join our team in reshaping how healthcare providers connect with patients digitally. You’ll be part of a forward-thinking group dedicated to meaningful client success and transformative outcomes.
Key Responsibilities
- Maintain client relationships through strategic engagement and personalized communication
- Collaborate with clients and implementation teams on tailored strategy & success plans
- Conduct quarterly business reviews emphasizing campaign effectiveness and value
- Monitor client account health & satisfaction, implementing improvement strategies
- Drive retention through proactive renewal management and strategically addressing churn
- Nurture growth opportunities through expansion, referral generation, and client advocacy
Required Qualifications
Our ideal candidate possesses:
- Proven success in cultivating client relationships and understanding complex needs
- Mastery in communication and interpersonal skills essential for healthcare marketing
- Empathy and patience with a genuine customer success mindset
- Exceptional organizational skills and time management expertise
- Results-driven orientation focused on achieving revenue targets
- Ability to operate autonomously and thrive in a dynamic environment
Pre-requisites:
- Post-secondary education (or equivalent practical experience)
- Minimum 2 years customer-facing professional experience
- Desire for background knowledge in SEO strongly encouraged
Working Environment
This is a remote-first role requiring occasional meetings with senior management.
✅ Qualifications
🎁 Benefits
Direct application link to company career page
🔖 Tags: None
📱 Follow us: Telegram | LinkedIn
Source: Curated from public job boards. Verify details on the employer site before applying.
