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Lead Customer Success Strategist

Lead Customer Success Strategist

🏢 Company: Ekwa Marketing Inc.

📍 Location: Canada

🌍 Remote: Yes

💼 Type: Remote

💰 Salary: Competitive CAD

📋 Overview

Remote Customer Success Manager role supporting healthcare digital marketing clients. Build client relationships, drive growth, and ensure success for clients in healthcare marketing. Ideal for relationship-driven SEO/social media experts.

📝 Job Description

Company Overview

Ekwa Marketing excels in innovative healthcare digital marketing solutions. We partner closely with medical professionals including doctors, dentists, plastic surgeons, and dermatologists to elevate their online presence through internet marketing, social strategies, mobile optimization, and local SEO techniques. Our technical edge and client focus ensures measurable results in every campaign we design.

Join our pioneering team reshaping digital patient connections. Work alongside experts dedicated to transformative client outcomes in the evolving healthcare digital landscape.

Role Overview

We’re seeking a Customer Success Strategist to cultivate client relationships and drive satisfaction across healthcare practices. This role integrates proactive communication with strategic planning to maximize our clients’ marketing impact.

Key Responsibilities

  • Maintain proactive client engagement through tailored strategic advice
  • Collaborate on personalized marketing success plans for client objectives
  • Conduct quarterly business reviews highlighting ROI and solution value
  • Regularly analyze client account health and satisfaction to optimize outcomes
  • Drive renewal strategies and manage retention targets
  • Identify growth opportunities through referrals, expansions, and testimonials

Requirements

  • Bachelor’s degree or equivalent professional background
  • Minimum 2 years’ experience in client-facing or customer success roles
  • Proven success in building relationships and understanding client needs
  • Exceptional verbal and written communication with a customer-centric approach
  • Outstanding organizational skills with focus on time management and multi-tasking
  • Track record of exceeding revenue targets in a results-driven environment
  • Adept with ambiguity and autonomous work, coupled with a growth mindset
  • Background in SEO or digital marketing highly valued

About the Role

This position operates as a remote opportunity with regular meetings scheduled with senior management.

✅ Qualifications

    🎁 Benefits

    • Flexible Remote Work
    • Health Benefits
    • Professional Development
    • Performance Bonuses
    Apply Now

    Direct application link to company career page

    🔖 Tags: None

    📱 Follow us: Telegram | LinkedIn

    Source: Curated from public job boards. Verify details on the employer site before applying.

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