Unlocking Your Potential: Why Old Mutual is Hiring Non-Motor Field Assessors in Johannesburg (2026)

Breaking news for aspiring insurance professionals! Non-motor field assessor jobs are now open at Old Mutual in Johannesburg for 2026, offering a prime opportunity to advance your career in a dynamic sector. This role is crucial for assessing non-motor insurance claims, ensuring fair and accurate settlements. If you have a keen eye for detail and a passion for client service, this could be your next big career move. Don’t miss out on this exciting opening that promises growth and professional development within a leading financial services group.

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Overview of Non-Motor Field Assessor Jobs

Old Mutual is actively seeking dedicated individuals to fill Non-Motor Field Assessor positions in Johannesburg for the 2026 intake. This role involves meticulous assessment of non-motor insurance claims, including property damage, liability, and other specialized types of claims that don’t involve vehicles. You will be the frontline representative, visiting claim sites, gathering evidence, interviewing relevant parties, and documenting findings to support the claims resolution process. The goal is to ensure that claims are assessed efficiently, accurately, and in line with policy terms and conditions, maintaining Old Mutual’s reputation for integrity and service excellence. This is a fantastic opportunity for those looking to build a solid career in the insurance industry.

Key Responsibilities

• Conduct thorough on-site assessments of non-motor insurance claims, documenting damages and circumstances.
• Gather necessary evidence, including photographs, reports, and statements from claimants and witnesses.
• Evaluate the extent of loss and determine the factors contributing to it.
• Prepare detailed assessment reports for the claims department.
• Interpret policy wordings to ensure accurate claim adjudication.
• Communicate effectively with policyholders and stakeholders throughout the claims process.
• Adhere to company policies, procedures, and ethical standards in all dealings.

Qualifications

• A relevant tertiary qualification in a related field (e.g., Insurance, Business Administration, Law, or similar) is preferred.
• Previous experience in claims assessment, insurance, or a related customer-facing role is advantageous.
• A valid driver’s license and reliable transportation are essential.
• Proficiency in using claims management software and standard office applications.
• Strong understanding of the South African insurance landscape.

Key Skills Needed

• Analytical Skills: Ability to critically evaluate evidence and identify root causes of damage or loss.
• Attention to Detail: Meticulous in documenting findings and reviewing policy documents.
• Communication Skills: Excellent verbal and written communication for clear interaction with diverse stakeholders.
• Problem-Solving: Aptitude for finding practical solutions to complex assessment challenges.
• Time Management: Efficiently manage a caseload of assessments and meet deadlines.
• Interpersonal Skills: Building rapport and maintaining professionalism with claimants, even in stressful situations.

Interview Prep: Likely Questions

• Question 1: Describe a challenging non-motor claim you assessed. How did you approach it, and what was the outcome?
• Tip: Focus on your problem-solving process, communication with the claimant, and how you applied policy knowledge. Quantify the impact if possible.
• Question 2: How do you ensure accuracy and fairness when assessing damage, especially when there might be disputes?
• Tip: Highlight your systematic approach, evidence gathering, reliance on expert opinions (if applicable), and adherence to company guidelines.
• Question 3: Given the field nature of this role, how do you manage your time and workload effectively to meet assessment deadlines?
• Tip: Discuss your organizational strategies, use of technology for scheduling and reporting, and prioritization techniques.

Salary & Benefits

While specific salary figures are not detailed, successful candidates can expect competitive remuneration commensurate with their experience and the responsibilities of the role. Old Mutual typically offers a comprehensive benefits package, which may include medical aid, retirement contributions, and opportunities for professional development and career advancement within the organization. The company is committed to employee well-being and growth.

How to Apply

Interested candidates are invited to submit their applications through the Old Mutual careers portal. Ensure you have your updated CV and any relevant supporting documents ready. Highlight your experience in assessment and insurance, and how your skills align with the requirements of a Non-motor Field Assessor.

Please note: We do not charge any fees for recruitment.

Frequently Asked Questions

• Is this a 2026 role?
  • Yes, this Non-Motor Field Assessor position in Johannesburg is specifically for the 2026 intake.
• What is the primary focus of a Non-Motor Field Assessor?
  • The primary focus is to assess non-motor insurance claims by visiting the site of loss, gathering evidence, and reporting findings to facilitate accurate settlement.
• What kind of skills are most important for this role?
  • Key skills include strong analytical abilities, attention to detail, excellent communication, problem-solving, and effective time management.

Secure your place in the 2026 insurance landscape with this vital role at Old Mutual.