Remote Technical Support Specialist – Customer Success

Sep 11, 2025CategoryJobsTag - No Taxonomy Found.

Remote Technical Support Specialist – Customer Success

🏢 Company: Eleos Health

📍 Location: USA (Remote)

🌍 Remote: Yes

💼 Type: Remote

💰 Salary: $60,000 – $80,000 USD

📋 Overview

Join Eleos Health’s Customer Success team to provide exceptional technical support via email, chat, and Zoom. Help resolve customer issues, improve our platform, and contribute to impactful behavioral health technology.

📝 Job Description

Eleos Health is dedicated to revolutionizing behavioral care through data, measurement, and personalization. We empower clinicians to do vital work that positively impacts people’s lives every day.

What We’re Looking For

We’re seeking a technical support specialist to join our Customer Success team. This role is instrumental in establishing world-class technical support standards, providing exceptional customer service, resolving technical issues, and helping users maximize our platform. You’ll be responsible for tracking and analyzing support data, identifying issues through careful reproduction, and collaborating with cross-functional teams to drive product improvements.

Your contributions will involve:

Addressing complex customer inquiries through email, chat, and Zoom
Ensuring timely and satisfactory resolutions to customer issues
Documenting and streamlining support processes to enhance efficiency
Identifying and reproducing technical issues with comprehensive bug reporting
Maintaining and developing knowledge bases for customer self-service
Working closely with Customer Success and R&D teams
Serving as the primary escalation point for in-depth troubleshooting

About You

We’re seeking someone experienced and effective in customer support, with a passion for problem-solving and outstanding communication. Key qualifications include:

3-5 years of customer support experience, including technical support
A proven track record of exceptional customer service and problem-solving
Excellent organizational and time management abilities
Superior written and verbal communication skills
Collaborative mindset for working with cross-functional teams
Familiarity with ticketing systems, CRMs, and SaaS troubleshooting
Experience in a fast-paced startup environment is highly valued

Plus

Interest or background in healthcare and behavioral health
Customer Success experience

This is a unique opportunity to join a mission-driven startup tackling healthcare’s most critical challenges, with a platform that directly impacts user well-being.

✅ Qualifications

3-5 years of experience in customer support, with minimum 2 years specializing in technical support
Demonstrated history of successful customer support and problem resolution
Strong organizational and time management capabilities
Exceptional written and verbal communication skills
Collaboration experience with cross-functional teams
Familiarity with customer service ticketing systems and CRM platforms
Understanding of SaaS products and technical troubleshooting principles
Ability to thrive in changing startup environments
Capability to work consistently during standard business hours (typically 9 am – 6 pm PST)